This forum is closed to new posts and
responses. The content has been migrated to the Digital Solutions Community. Please join us there for new content as well as this content. For customer support, please visit the official HCL customer support channels below:
You simply need to perform a replace design and select the 8.5.3 resource template. Once complete, simply enable the scheduled agents with an admin id using the designer client.
If you have customized any views or added other custom elements, you'll need to add those features back after upgrading or best resuls.
Feedback response number WEBB8T7NKL created by ~Arnold Asakisonflar on 04/09/2012